Privacy & Legal

Privacy Policy

Smith Greenfield is committed to protecting your privacy. This privacy policy explains how we collect information from the Smith Greenfield website (the “Site”), what we do with it and with whom we share it. By using this site you agree with this privacy policy. Please take time to review this privacy policy carefully.

1. Personal information
When you contact us, whether by phone, email, through our websites or otherwise, we may keep a record of your communication to help solve issues that you might be facing, but also for training, quality assurance and statistical purposes, as well as to improve our products and services.

We collect and use personal information in the following ways.

a) To provide a quote and to carry out our obligations for any agreement you have with us

We will use your personal information, and may share your personal information with other third parties acting on our behalf, for one or more of the following purposes:

Analyse your insurance needs
Give you a quote from our panel of insurers.
Administrate or carry out our obligations for any agreement you have with us
Anticipate and resolve problems with our service
We may collect some sensitive personal information about you. For example:

Your physical health or condition, or the physical health or condition of members of your family or household; or
any criminal offence or alleged criminal offence committed by you or members of your family or household
We will only use such sensitive personal information to:

Give you a quote from our panel of insurers.
Administrate or carry out our obligations for any agreement you have with us
Where such sensitive personal information is about anyone other than you, you must get the explicit consent of that person before giving us the information.

If you are, or have been, a customer of ours then we may continue to process the information for carrying out our obligations in connection with any agreement you have with us. The requirement will continue for as long as the agreement exists and for a reasonable period of time afterwards as required under law.

It is a condition of using this website that you consent to us using your personal information in this way for the provision of a quote, the purchase of products available through this site and to administrate or carry out our obligations for any agreement you have with us.

b) For marketing purposes

We would like to keep you in the loop about news, products, competitions and offers from Smith Greenfield.

To ensure we’re always improving and delivering our best products and services to you, we may also get in touch to ask for your feedback.

From time to time we share your information with carefully selected third parties for marketing purposes.

We will only use your personal information for marketing purposes with your consent. If you do not consent to us using your information for marketing purposes, please let us know by contacting us at insurance@smithgreenfield.co.uk.

If at any time after you have submitted your information to us, you wish us to stop using your information for any of these purposes; please email insurance@smithgreenfield.co.uk.

c) Disclosing your personal information to others

We may analyse information about you on a personalised or aggregated basis and we may use this information to provide you with Smith Greenfield offers, promotions, adverts or commercial communications.

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are entitled or obliged to do so under law.

2. Non-personal information
We collect and use non-personal information in the following ways.

a) Cookies

This site, along with most other major websites, uses cookies, which are pieces of information that a website transfers to the cookie file on your computer’s hard disk. Cookies may be used to record details of pages relating to particular products and services that you have visited on our site.

We use cookies to:

collect generic usage statistics of our site
control how often visitors see similar advertisements
track visitor preferences
improve and update our site
Cookies cannot look into your computer and obtain information about you or your family or read any material kept on your hard drive and cookies cannot be used to identify who you are.

The web-browsers of most computers are initially set up to accept cookies. You can set your web-browser to disable cookies or to inform you when a website is attempting to add a cookie. You can also delete cookies that have been added to your computer’s cookie file.

If you disable cookies you may not be able to log into the secure area of our site to retrieve a quote, and your navigation of our site may be less enjoyable.

Detailed information about the cookies we use

b) Web analytics

In order to develop our site in line with our customers’ needs, Smith Greenfield keeps a track on which pages on our website are visited most frequently and how long visitors spend on our site. We use this information to help improve the site.

We never gather other information from your disk or computer. We collect a copy of the data held by the cookie for inclusion in any analysis. We use full SSL protocols when collecting visitor information on secure pages; this ensures that the site’s security is not compromised. We encrypt all transmitted visitor information (even from non-secure pages), so no-one else can read the information we gather.

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of this site. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Smith Greenfield use Google Analytics to optimise this site and improve the service we provide to our visitors. More information about how to reject or delete this cookie may be found here: http://www.google.com/intl/en/privacypolicy.html (external link)

None of the information can be traced to an individual – we do not know who you are as a unique user, merely that there are a certain number of people using the site. We only collect data that relates to what goes on in the Smith Greenfield site and the information cannot be used for marketing on an individual basis.

f) Disclosing your non-personal information to others

If you would like more information about how we use non-personal information, please contact us or email us at insurance@smithgreenfield.co.uk.

Regulation

Smith Greenfield Services Ltd is authorised and regulated by the Financial Conduct Authority (register number 300546). The FCA regulates our industry to ensure that you are treated fairly and that your interests are protected. If you want to know more about the FCA please visit: www.fca.org.uk

You must have the opportunity of reading our Terms of Business which can be found in our Document Centre. Smith Greenfield is also a member of the British Insurance Brokers Association (BIBA) which is the main professional body for Insurance Brokers. If you would like to know more about BIBA please visit: www.biba.org.uk

Links to External Websites

Smith Greenfield Services Ltd includes links to external web sites. Smith Greenfield is not responsible for any trading or other commercial activity you may undertake by means of external web sites. You acknowledge and agree that Smith Greenfield accepts no responsibility for the content of these web sites. Further, links to external web sites do not amount to an endorsement by Smith Greenfield of these web sites, or any materials present on such web sites.

Intellectual Property

All web site design, text, graphics, arrangement of such text and graphics, software, underlying source codes and other material on this web site are subject to copyright. ALL RIGHTS RESERVED. No portion of this site may be reproduced in any form, or by any means, without our prior written consent. You acknowledge that drawings and pictures used on this web site are for the purpose of giving an approximate description of the products, and any products and company names mentioned on this web site may be trademarks or registered trademarks of their respective owners.

Legal

The information on this site is principally directed at UK residents. Consequently the information on this site may not satisfy the laws of any other country. The contents of this site and the terms and conditions are governed by English law and you agree to submit to the exclusive jurisdiction of the English Courts.